Introduction

Flood Control International Limited (“Flood Control International”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information fairly, transparently and securely.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, how long we keep it, and the choices and rights available to you.

This policy applies to all websites owned and operated by Flood Control International Limited unless a website specifically states otherwise. Depending on the website you are visiting, some of the technologies or services described in this policy may not be in use.

This policy currently applies to, but is not limited to:

floodcontrolinternational.com
floodcontrolinternational.com.au
floodclip.com
floodgateireland.com
Any future websites owned and operated by Flood Control International.

Who We Are

Flood Control International Limited designs, manufactures and supplies flood protection systems and products to commercial, industrial, infrastructure and public sector organisations throughout the UK, Ireland and internationally.

Registered Office

Flood Control International Limited

Kilworthy Park

Tavistock

Devon

PL19 0FZ

Telephone: +44 (0)1822 619730

Email: enquiries@floodcontrolint.com

Website: https://www.floodcontrolinternational.com

For any questions relating to this Privacy Policy or the way your information is handled, please contact us using the details above.

Information We Collect

Depending on how you interact with our websites or business, we may collect the following information.

Information you provide directly

This may include:

Your name
Company name
Job title
Email address
Telephone number
Postal address
Country
Project information
Flood protection requirements
Any information you include in an enquiry or correspondence

You are under no obligation to provide this information, although without it we may be unable to respond to your enquiry or provide our services.

Information collected automatically

When you visit one of our websites we may automatically collect technical information including:

IP address
Browser type and version
Device type
Operating system
Screen resolution
Pages viewed
Time spent on pages
Navigation paths
Referring website
Date and time of your visit
Approximate geographic location

This information helps us improve our websites, understand how visitors use them, maintain security and identify technical issues.

Business Information

Where enquiries are made on behalf of a business, we may collect business-related information including:

Company name
Company address
Industry sector
Business contact details
Project requirements

How We Use Your Information

We only use personal information where there is a legitimate reason for doing so.

This may include:

Responding to enquiries
Preparing quotations
Providing products and services
Managing customer relationships
Delivering customer support
Processing transactions
Improving our websites
Improving our products and services
Monitoring website performance
Maintaining website security
Preventing fraud and abuse
Meeting legal and regulatory obligations
Sending marketing communications where appropriate

Our Lawful Basis for Processing

Under UK data protection law we rely on one or more of the following lawful bases:

Contract

Where processing is necessary to provide products or services you have requested.

Legitimate Interests

Where processing helps us operate, improve and protect our business, provided those interests do not override your rights.

Examples include:

Responding to business enquiries
Improving our websites
Preventing fraud
Website analytics
Business development

Consent

Where we ask your permission, such as subscribing to marketing communications or accepting optional cookies.

You may withdraw your consent at any time.

Legal Obligation

Where we are required to retain or disclose information to comply with legal or regulatory requirements.

Analytics and Website Technologies

To help us understand how our websites perform and how visitors interact with them, some of our websites use analytics and website optimisation tools.

Depending on which website you visit, these may include:

Google Analytics
Fathom Analytics
Lead Forensics
Stape server-side conversion tracking

Not every website uses every technology.

These services help us:

Understand visitor behaviour
Improve website performance
Identify popular content
Measure marketing effectiveness
Improve user experience

Where required by law, these technologies are only activated after the appropriate level of cookie consent has been provided.

Lead Forensics

Some of our websites use Lead Forensics.

Lead Forensics helps us understand which organisations are visiting our website by identifying publicly registered business IP addresses.

Lead Forensics does not identify individual visitors and does not provide personal browsing histories.

This information helps us understand which organisations may be interested in our products and services.

Marketing Communications

Where you have requested information from us, downloaded resources or otherwise interacted with our business, we may contact you regarding products or services that we believe may be relevant.

Where consent is required, we will always ask for it.

You can unsubscribe from marketing communications at any time.

Cookies

Our websites use cookies to improve functionality, understand website performance and, where appropriate, measure marketing activity.

Full details are available in our Cookie Policy.

Sharing Your Information

We never sell your personal information.

We may share information with trusted third parties where necessary to operate our business.

These may include:

Website hosting providers
Cloud infrastructure providers
IT support providers
Analytics providers
Customer relationship management systems
Professional advisers
Payment providers
Legal and regulatory authorities where required

All suppliers processing personal information on our behalf are expected to maintain appropriate security and confidentiality standards.

International Data Transfers

Some of our trusted service providers may process information outside the United Kingdom.

Where this happens we ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection legislation.

How Long We Keep Your Information

We only retain personal information for as long as necessary.

Retention periods depend on:

Legal requirements
Regulatory obligations
Contractual obligations
Business requirements
Legitimate interests

When information is no longer required it is securely deleted or anonymised.

Protecting Your Information

We take the security of personal information seriously.

Appropriate technical and organisational measures are in place to protect information against unauthorised access, disclosure, alteration, loss or destruction.

These measures may include:

Encrypted website connections (HTTPS)
Secure hosting environments
Access controls
Password protection
Software updates
Monitoring
Backups
Staff awareness
Security reviews

Although we work hard to protect your information, no internet transmission can ever be guaranteed to be completely secure.

Links to Other Websites

Our websites may contain links to external websites.

Once you leave our websites we are not responsible for the privacy practices or content of those external sites.

We encourage you to read their privacy policies before providing personal information.

Children’s Privacy

Our websites and services are intended for businesses and adults.

We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that we have unintentionally collected information from a child, we will delete it as soon as reasonably practicable.

Your Rights

Depending on your location and applicable legislation, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request data portability
Withdraw consent where processing relies on consent
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details provided above.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, our services or our business practices.

The latest version will always be published on our websites with the revision date shown at the top of this page.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact:

Flood Control International Limited

Kilworthy Park

Tavistock

Devon

PL19 0FZ

Telephone: +44 (0)1822 619730

Email: enquiries@floodcontrolint.com